Privacy Policy

Your Life, Rewritten

Effective date: 28 October 2026
Last updated: 28 October 2026

1. Introduction

Your Life, Rewritten is committed to respecting your privacy and protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, subscribe to our mailing list, book a discovery call or coaching session, purchase a product, or otherwise engage with our services.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.

Please read this policy carefully so that you understand how your personal information is used and what rights you have.

2. Who we are

For the purposes of applicable data protection legislation, the data controller responsible for your personal information is:

Business name: Your Life, Rewritten
Business owner: Laura Osler
Email: laura@yourliferewritten.co.uk
Website: https://www.yourliferewritten.co.uk

If you have any questions about this policy or how your personal information is handled, please contact us using the details above.

3. What personal information we collect

The information we collect depends on how you interact with us.

3.1 Information you provide directly

We may collect the following information when you contact us, complete a form, book a session, subscribe to our mailing list or purchase a product:

Your name.
Your email address.
Your telephone number, if provided.
Information contained in your enquiries or correspondence.
Your booking details and appointment preferences.
Payment and transaction information, where applicable.
Information you voluntarily share when engaging with our coaching services.
Your marketing preferences and consent choices.

Please avoid sending unnecessary sensitive personal information through general website enquiry forms.

3.2 Coaching-related information

During coaching, you may choose to share personal information about your circumstances, experiences, goals, relationships, confidence, identity or significant life changes.

Given the nature of our services, this may include information relating to menopause, breast cancer, other health experiences or wellbeing.

Health information is classed as special category personal data under data protection legislation and requires additional protection.

We aim to collect only the information reasonably necessary to provide our coaching services. We will take appropriate steps to protect information you share with us and will only process it where we have an appropriate legal basis and meet any additional legal requirements that apply.

3.3 Information collected automatically

When you visit our website, certain information may be collected automatically by our website platform or other services, including:

Your internet protocol (IP) address.
Your browser type and device information.
Pages visited and interactions with the website.
The website or source from which you arrived, where available.
Technical and diagnostic information.

Cookies and similar technologies may be used to collect some of this information. Please see our separate Cookie Policy for further details.

4. How we use your personal information

We may use your personal information for the following purposes:

To respond to enquiries and requests for information.
To arrange discovery calls and coaching appointments.
To provide coaching services and manage our relationship with you.
To deliver digital products, guides, workbooks and resources you request or purchase.
To provide The Rewritten Reset or other resources you request.
To administer our mailing list and send newsletters or marketing communications where permitted.
To process payments and maintain appropriate financial records.
To manage our website, improve our services and maintain security.
To meet our legal, regulatory and administrative obligations.
To deal with complaints or establish, exercise or defend legal claims.

We will not use your personal information for purposes that are incompatible with the purposes explained in this policy without an appropriate lawful basis.

5. Our lawful bases for processing

Data protection law requires us to identify a lawful basis for using personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Consent: Where you have freely agreed to a specific use of your information, such as receiving marketing emails or where consent is required for certain processing activities.

Contract: Where processing is necessary to take steps at your request before entering into a contract or to fulfil our contractual obligations to you.

Legitimate interests: Where processing is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This may include responding to general enquiries, maintaining appropriate business records and improving our services.

Legal obligation: Where we need to process information to comply with a legal obligation, such as applicable tax or accounting requirements.

The appropriate lawful basis will depend on the particular purpose for which information is processed. We will not assume that consent is required or appropriate for every activity.

Additional protection for health information

Where you choose to share health information with Your Life, Rewritten during coaching, we will only collect and use that information where it is necessary for specified purposes and where we have an appropriate legal basis to do so.

Health information is special category personal data under UK data protection legislation. In addition to identifying a lawful basis under Article 6 of the UK GDPR, we will identify and meet an applicable condition under Article 9 for processing special category data.

Where we rely on your explicit consent, we will explain what information we intend to process and why, and obtain your explicit consent separately from any other consent we request. You may withdraw your consent at any time. This will not affect processing already carried out lawfully before consent was withdrawn.

We will take appropriate steps to protect health information, limit access where appropriate, and retain it only for as long as necessary in accordance with our data retention practices.

We will not use your health information for unrelated purposes without an appropriate legal basis and, where required, your consent.

6. Email subscriptions and marketing

If you subscribe to our mailing list, we may use your name and email address to send you the resources you requested, newsletters, wellbeing information, updates about Your Life, Rewritten and information about our coaching services or products, where permitted by law.

We aim to ensure that our communications are relevant and respectful.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Unsubscribing from marketing emails will not affect essential communications relating to a service or purchase you have requested.

We will not sell your email address or share it with unrelated third parties for their own marketing purposes.

7. Booking appointments and coaching sessions

We may use third-party booking services, including Calendly, to allow you to arrange discovery calls and coaching appointments.

When you use a booking service, certain information may be collected and processed by that provider in accordance with its own privacy policy and the arrangements governing our use of the service.

We use booking information to manage appointments, communicate with you and provide the services you request.

We encourage you to review the relevant provider's privacy information before submitting personal information through its platform.

8. Payments and purchases

If you purchase a coaching programme, digital guide, workbook or other product, we may process the information needed to administer your order and maintain appropriate business records.

Payments may be handled by third-party payment providers. Where payment processing is handled by those providers, we do not intend to collect or store full payment card details ourselves.

Payment providers process information under their own terms and privacy policies.

We retain relevant transaction and accounting records for as long as necessary to meet our contractual and legal obligations.

9. How we protect your information

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

Using reputable service providers.
Restricting access to personal information where appropriate.
Protecting accounts with suitable security measures.
Keeping information only for as long as it is needed.
Taking care when communicating or sharing personal information.

No method of transmitting information over the internet or storing electronic information is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

You should avoid including unnecessary sensitive information in ordinary emails or general website forms.

10. Who we share your information with

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business and deliver our services. Depending on the features we use, these may include:

Squarespace, which hosts our website.
Calendly, for appointment scheduling.
Email marketing providers, for mailing list administration and email delivery.
Payment providers, for processing purchases.
IT, website support and other professional service providers.
Accountants, legal advisers or other professional advisers, where appropriate.

These providers may process personal information on our behalf or for their own purposes, depending on the service and the applicable arrangements.

We may also disclose information where required by law, to comply with a lawful request or to establish, exercise or defend legal claims.

We aim to ensure that any sharing of personal information is appropriate, necessary and subject to suitable safeguards.

11. International transfers

Some service providers we use may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection legislation. This may include relying on an adequacy regulation or decision, appropriate safeguards or another permitted transfer mechanism.

Please refer to the privacy information of the relevant service providers for further details about their data processing arrangements.

12. How long we retain your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and reporting requirements.

Retention periods may vary according to the type of information and our reasons for holding it.

For example:

Enquiries: We retain enquiry correspondence for as long as reasonably necessary to respond and manage any subsequent relationship.
Mailing lists: We retain subscriber information while you remain subscribed, subject to our need to maintain appropriate suppression records after an unsubscribe.
Booking and coaching records: We retain these for as long as necessary to administer our services, meet legitimate business needs and comply with applicable obligations.
Financial records: We retain relevant records for the period required by applicable tax and accounting rules.
Website and technical data: Retention depends on the settings and retention practices of the relevant platforms and services.

We may retain information for longer where necessary to comply with the law or establish, exercise or defend legal claims.

When information is no longer needed, we will take reasonable steps to delete it or securely dispose of it.

13. Your data protection rights

Under applicable data protection legislation, you may have the right to:

Access the personal information we hold about you.
Rectify inaccurate or incomplete information.
Erase personal information in certain circumstances.
Restrict the processing of your information in certain circumstances.
Object to certain types of processing, including direct marketing.
Data portability, where the relevant legal requirements are met.
Withdraw consent where we rely on consent to process your information.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please contact us at laura@yourliferewritten.co.uk. We may need to verify your identity before responding.

We will respond within the time required by applicable law.

14. Children's privacy

Our services are intended for adults. We do not knowingly seek to collect personal information from children through our website for the purpose of providing our coaching services.

If you believe a child has provided us with personal information inappropriately, please contact us so that we can review the circumstances and take appropriate action.

15. Third-party websites

Our website may contain links to third-party websites, social media platforms or external services.

We are not responsible for the privacy practices, security or content of websites we do not operate.

If you follow an external link, we recommend that you review the relevant website's privacy policy before providing personal information.

16. Cookies and similar technologies

Our website may use cookies and similar technologies to support its functionality, security and performance and, where enabled and permitted, to understand how visitors use the site.

Where required, we will seek consent before using non-essential cookies or similar technologies.

For more information, please read our separate Cookie Policy, which explains the types of cookies that may be used and how you can manage your preferences.

17. Complaints

If you have concerns about how we use your personal information, please contact us in the first instance so that we have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: https://ico.org.uk/make-a-complaint/

Further information about your data protection rights is available at https://ico.org.uk/.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, the personal information we process or applicable legal requirements.

Any updated version will be published on our website, with the revised effective or updated date.

We encourage you to review this policy periodically.

19. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Your Life, Rewritten
Business owner: Laura Osler
Email: laura@yourliferewritten.co.uk
Website: https://www.yourliferewritten.co.uk